Frequently Asked Questions
- Find clear answers to the most common questions about our cleaning services across Melbourne.
What areas of Melbourne do you service?
We cover all major suburbs in Melbourne, including CBD, North, South, East and West. If you’re unsure whether your area is included, simply contact us and we’ll confirm availability.
Do you bring your own cleaning equipment and products?
Our team arrives fully equipped with professional tools, eco-friendly cleaning products and everything required to complete your service.
Are your cleaners insured and trained?
Absolutely. Every Krazy Klean team member is trained, experienced and fully insured for your peace of mind.
How do I request a quote?
You can request a quote through our website, call us directly or fill out our quick “Get a Quote” form. We usually respond within minutes.
What payment methods do you accept?
We accept bank transfer, card payments and secure online payments. All details will be included in your booking confirmation.
Do you guarantee bond return?
We follow the REIV-approved end of lease cleaning checklist. If your agent requests a touch-up on anything we’ve cleaned, we return to fix it at no extra cost.
How long does an end of lease clean take?
Most jobs take between 4–8 hours depending on the size of the property and its condition.
Do you clean inside cupboards, drawers and appliances?
Yes. End of lease cleaning includes inside all cupboards, drawers, wardrobes, oven, stove, rangehood, and all reachable surfaces.
Do you provide steam cleaning or dry cleaning?
We specialise in professional carpet steam cleaning, which removes stains, deep dirt, allergens and bacteria effectively.
How long do carpets take to dry after cleaning?
Carpets usually dry within 4–6 hours. Good airflow speeds up the process.
Can you remove tough stains like wine, coffee or pet marks?
We can remove most stains using advanced stain treatment solutions. However, results may vary if the stain is old or has damaged the fibres.
Do you offer regular commercial cleaning contracts?
Yes. We provide flexible daily, weekly or monthly cleaning plans for offices, retail stores, restaurants and businesses.
Can you clean outside business hours?
Yes. We provide flexible daily, weekly or monthly cleaning plans for offices, retail stores, restaurants and businesses.
Do you provide oven and BBQ cleaning?
Yes. We deep clean ovens and BBQs, removing grease, burnt residue and stubborn buildup to restore freshness and hygiene.
Do you offer after-build or post-construction cleaning?
Yes. We specialise in cleaning dust, debris and paint marks after renovation or construction work.
Still Have Questions?
We’re happy to help with anything you need.
